FAQ
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Because each product is made specifically for you, returns for refunds aren’t available. However, we’ll always work with you to ensure your item fits and performs as expected. IMPRESSION KITS ARE NOT REFUNDABLE.
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Yes! If your custom-fit product isn’t comfortable or needs adjustment, contact us—we’ll remake or modify it at no extra cost. IMPRESSION KITS ARE NOT REFUNDABLE
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Just reach out to our customer support team (support@trufitcustoms.com) with your order number, and we’ll guide you through the next steps.
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We’ll cover remake or adjustment costs. In most cases, you’ll only be responsible for shipping your item back to us.
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Once we receive your product, adjustments or remakes typically take 5-7 business days before shipping back to you.