FAQ
-
NO! The impression process is not suitable for individuals with braces. YOU WILL GET STUCK! TRUFIT is not responsible for individuals who get their braces stuck in the impression putty. If this happens, please contact your orthodontist asap. However, we are the perfect after-braces solution.
-
Shipping is currently available only to the U.S. and Canada.
-
Shipping within Canada and the U.S. usually takes 2–5 business days once your custom mouthguard is made. International shipping times vary by country, but you’ll see an estimate at checkout. You can also upgrade to expedited shipping for an additional cost.
-
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
-
Yes, but only if production hasn’t started yet. If you need to make a change or cancel, please contact us (support@trufitcustoms.com) within 24 hours of placing your order, and our team will be happy to help.
-
How long does it take to receive my custom-fit product? Our production time is typically 3-5 business days once we receive your impression kit back. Shipping times vary based on your location, but most orders arrive within 2–5 business days after production.
-
NO! TRUFIT mouthguards ARE NOT compatible with braces.
Orthodontist-approved for use after orthodontic treatment. -
At TRUFIT Customs, we want every athlete to clearly understand exactly what comes with their order so there are no surprises. Our bundles are designed for individual use, ensuring each athlete receives a custom-fit experience built around their own impression.
New Customer Bundle
If you are a new customer, your bundle includes:
1 Impression Kit
1 Custom Mouthguard
1 Protective Case
Each bundle is designed for one athlete only. The impression kit is used to create a fully custom-fit mouthguard based on your teeth, ensuring maximum protection and comfort.
Important: One impression kit can only be used for one person and cannot be used for two people.
Returning Customer Bundle
If you are a returning customer, your bundle includes:
1 Custom Mouthguard
1 Protective Case
Since your impression is already on file, there is no need for a new impression kit unless your teeth have changed or a new scan is required.
Important Case Policy
Each order includes one (1) case per order, not per mouthguard.
If additional mouthguards are added to your order, please note:
Additional mouthguards do not include extra cases
Only 1 case is provided per order
If you need extra cases, they must be purchased separately.
Reminder
Our bundles are structured for individual athletes only. If multiple athletes need mouthguards, each athlete must have their own separate bundle to ensure proper fit and protection.